Refund policy

Thank you for shopping at Reset.truehealthcanada.ca.

Guarantees

It is not lawful to make health claims or even suggest that you will receive any benefit from using our products. However, what we will guarantee is that you will receive a world-class product that is safe, non-toxic, and sourced and manufactured in the highest quality as well as a superior shipping and product delivery service.

With all this information in place, a return should not be necessary.  However, if a problem arises, please feel free to contact us, and we will work diligently to address your concern.

Returning Unopened Products for Credit or Exchange

If there is a problem with your order or any of the products you receive from us, please let us know within 7 days of purchase date.  Health Canada does not allow Canadian businesses to accept open nutritional products in return. This is to prevent product tampering. If you have a concern about a product that you have received, please contact a Customer Service Representative for additional support.

If you receive written authorization to return a product for reasons other than refund, credit or exchange, you must have a RETURN MERCHANDISE AUTHORIZATION written on the outside of your box. Call 236-420-0022 or email info@truehealthcanada.ca for your RMA and mailing instructions.

In the event that your package is returned due to a delivery failure on the part of a courier or postal carrier, you may encounter a restocking fee.  We are not responsible for incorrect mailing address information provided by customers.